1. Acceptance of Terms

Welcome to GLOWBE Dance ("the Studio", "we", "us"). By registering an account, purchasing credit packages or booking classes, you confirm that you have read, understood and agreed to be bound by these Terms of Service. If you disagree, please do not use the service.

2. Account

When registering an account you agree to:

Provide truthful, accurate and up-to-date personal information (name, email, phone)
Keep your password safe; all actions from your account are deemed to be made by you
Only register one account per person; account abuse (such as creating multiple accounts to claim promotions) may result in cancellation of all bookings and balances

3. Credit System

The Studio operates a Credit-based system:

Credits are points used to book classes; the Credits required for each class are shown clearly when you book. The value of a Credit varies with how it was purchased (e.g. the discount of each package)
Classes are priced in Credits and deducted upon booking
Purchased Credits are non-refundable and their validity follows the expiry of the package they belong to. Purchasing a new package before the expiry date will extend the validity of any unused Credits
Purchased Credits are non-transferable between accounts
Top-up booking: if you hold unexpired Credits that you purchased but not enough for a class, you may pay the difference to complete the booking. The amount is shown clearly before payment and is always lower than that class's single-class price; the booking is completed once payment succeeds. If the class becomes full or is cancelled during payment, or the booking cannot be completed for another reason, the Credits from your top-up will still be added to your account and we will notify you by email. Credits from a top-up expire on the same day as your latest-expiring batch. A top-up is not a package purchase: it does not extend the validity of other Credits and is not eligible for referral rewards or promo codes

4. Booking & Cancellation

Our booking and cancellation policy:

Cancellation 5+ hours before class — full Credit refund to your account
Cancellation within 5 hours, or no-show — Credits are forfeited
If the Studio cancels a class, all deducted Credits are fully refunded
Waitlist: once notified, you have 15 minutes to confirm; Credits are auto-released if the deadline passes
A confirmation email is sent automatically once your booking is successful. If you have not received it within 10 minutes, please check your spam folder or email us at admin@glowbe.dance
Single classes paid by a method other than Credits (e.g. credit card, cash or FPS) — if cancelled 5+ hours before class, or if the Studio cancels the class for any reason (including bad weather), the amount paid is converted to Credits at HK$10 = 1 Credit (any remainder below 1 Credit is not refunded) and added to your account; it is not refunded to the original payment method. Cancellation within 5 hours, or no-show, is not refunded. Such refunded Credits (including Credits refunded for such classes under Section 4.1) are valid until 11:59pm Hong Kong time on the 30th day after the refund date (e.g. refunded on 22 September, valid until 11:59pm on 22 October); however, if your account already holds other unexpired Credits at the time of the refund (including earlier refunds, but excluding referral Credits), they share the latest expiry date of those Credits instead, which may be sooner than 30 days
For a class booked with a top-up, if a refund applies under the cancellation policy or the Studio cancels the class, all Credits used for that class (including the top-up portion) are returned to your account. There is no cash refund, and the HK$10 = 1 Credit conversion above does not apply. If a class is cancelled after your Credits expire, the returned Credits will be void

4.1 Medical Refund Requests

Students may request a Credits refund in exceptional circumstances preventing class attendance:

Major illness or injury certified by a registered doctor (must attach a signed medical certificate)
Application must be submitted within 48 hours of the class; late requests will not be considered
Maximum one approval per rolling 180-day period
On admin approval, Credits are returned in full. If a monetary refund is requested instead, a 5% processing fee applies

15. Training Programmes

Training programmes are enrolled as a whole course, separate from the per-class Credits system:

Tuition is paid in one direct payment (no instalments for now).
Tuition is non-refundable to the student once enrolled and paid.
If GLOWBE cancels a course (e.g. insufficient enrolment), paid tuition is refunded in full, arranged manually by us.
Enrolling constitutes acceptance of all the course's sessions and is governed by the Terms you already accepted at sign-up — no separate consent is required.

5. Bad Weather Protocol

The Studio follows this bad weather policy:

When Typhoon Signal No. 8 or above, or a Black Rainstorm Warning, is in force, the Studio will be closed and all classes cancelled
If the above signals are lowered at least 2 hours before class starts, the class will proceed as normal
If such a signal is issued while a class is in progress, the class will in most cases continue; students may choose to leave early for personal safety reasons (attendance counts as a completed class and Credits will not be refunded)
For classes cancelled due to bad weather, Credits will be refunded in full to your account
Final arrangements will be announced via the official GLOWBE Dance Instagram account and by email

6. Photography & Video Usage

Photos and videos taken during classes, workshops or events hosted by the Studio may be used on social media, our website and for promotional purposes. If you (or your child) do not wish to appear in such material, please inform the instructor before class starts, or email admin@glowbe.dance to opt out. In addition, students may not record or photograph class content without the prior consent of the instructor and other students present, in order to protect the instructor's intellectual property and the privacy of fellow students.

6b. Communications

To provide a good class experience, the Studio will communicate with you via email and WhatsApp. By registering, you agree to receive the following messages:

Class-related notices (booking confirmation, cancellation, waitlist, first-class reminder, etc.)
Account communications (credit expiry warnings, monthly summary, etc.)
Emergency notices (class cancellation, typhoon, last-minute schedule change, etc.)
You can disable WhatsApp notifications in your profile at any time, or reply 'STOP' to opt out. Certain emergency notices (e.g. class cancellation) will still be sent by email.

7. Studio Rules

Please arrive 10 minutes before class; entry is not permitted more than 15 minutes after the start
No food (water allowed), no smoking and no open flames inside the studio
Treat instructors and fellow students with respect; maintain a professional class atmosphere
Please safeguard your belongings; the Studio is not liable for lost items
For students under 18, a parent or guardian must wait in the designated common area while class is in progress; they are not permitted inside the dance room
To protect the studio floor, no footwear of any kind is permitted inside the dance room (except specialist dance shoes required for certain classes such as Ballet)
No posters, signs or promotional material may be put up on the premises without the Studio's prior written consent
Do not enter staff-only or restricted areas
The Studio reserves the right to amend the studio rules at any time; updates will be published on this page

8. Health & Safety

Dance is a physical activity and carries an inherent risk of injury (including strains, sprains, falls, collisions with other students, and muscle or joint overuse). Such incidents can occur even where the Studio has taken reasonable care.

Your confirmation

By enrolling, you confirm that:

You are physically fit and suitable for the class you have chosen, and have assessed your own fitness, experience and ability
If you have any health condition (heart disease, asthma, pregnancy, existing or past injuries, post-surgical recovery, current medication, etc.), you have disclosed it truthfully to the instructor at enrolment or before class, and will notify us promptly of any change
You will follow the instructor's directions, work within your own limits, and stop immediately and notify the instructor if you feel unwell, in pain or fatigued

Assumption of risk

You understand and voluntarily assume the risks inherent in dance activities. To the fullest extent permitted by law, the Studio, its owners, employees and instructors are not liable for injury, accident or loss arising from:

Risks inherent in the dance activity itself
Your failure to disclose a health condition truthfully, or to notify us of a change in your health
Going beyond the scope of the instructor's directions, attempting movements beyond your own ability, or practising on your own before or after class
Your failure to follow the instructor's directions, the studio rules or safety guidance
The acts of other students or third parties
Your activity on the premises outside class time (including your own warm-up, stretching, or while waiting)

Minors

If you are registering a minor (under 18), the parent or legal guardian confirms they have fully understood the risks described above and, to the extent permitted by law, accepts these arrangements on the minor's behalf. The parent or guardian further agrees to indemnify the Studio against third-party claims arising from the minor's breach of these Terms or failure to follow the instructor's directions.

Legal limits

Nothing in this section excludes or restricts any liability that cannot be excluded under applicable law, including liability for death or personal injury resulting from the Studio's negligence.

9. Intellectual Property

All content on this site (including class programming, instructional videos, brand marks, text and images) belongs to GLOWBE Dance or its licensors. You may not copy, distribute, adapt or commercially use any content without written permission. You are only licensed to view paid class videos for personal learning purposes.

10. Limitation of Liability

To the maximum extent permitted by law, the Studio shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the service. The Studio's total liability shall not exceed the total fees you paid in the 12 months preceding the event giving rise to the claim.

11. Account Termination

You may request account deletion at any time from the "My Account" page. The Studio reserves the right to suspend or terminate accounts that violate these terms, abuse the service, or harass other users or staff. Termination does not affect completed payments or Credit usage records.

12. Changes to Terms

The Studio may update these Terms of Service from time to time. Material changes will be communicated by email to registered users, and the "Last updated" date on this page will be revised. Continued use of the service constitutes acceptance of the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall be submitted to the exclusive jurisdiction of the Hong Kong courts.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at admin@glowbe.dance.