Credits are how you book classes at Glowbe Dance — flexible, book what you want, when you want. [Buying] Choose a package on the Packages page. Each package clearly shows its price, how many Credits it includes, and any bonus Credits. Bigger packages come with more bonus Credits, so the value per Credit improves — the exact price per Credit is shown on the Packages page. [Cost per class] The number of Credits each class costs is shown on the schedule, depending on the class length and type. [Refund policy] Cancel 5 or more hours before class: full Credit refund. Cancel within 5 hours: no refund. Decide early — it gives waitlisted students a chance too. Single classes paid by cash (credit card): if you cancel 5 or more hours before class, or the Studio cancels the class (including for bad weather), your payment is converted to Credits at HK$10 = 1 Credit (rounded down to a whole number) and added to your account — not refunded to your original payment method. Cancelling within 5 hours means no refund. [Validity] Credit validity depends on the package and is shown at checkout — valid all day until 11:59pm Hong Kong time on the expiry date. We'll email you before your Credits expire. Buying any new package automatically extends your existing Credits to the new expiry date. Credits refunded from a cancelled cash single class are valid until 11:59pm on the 30th day after the cancellation date (e.g. cancel on 22 September, use them by 11:59pm on 22 October). If your account already holds other unexpired Credits at that time (including earlier refunds, but not referral Credits), they follow the latest of those expiry dates instead, which may be sooner than 30 days. [Can't use them in time?] If something special comes up (injury, extended travel), email us and we'll work something out. Simple and transparent — that's our promise to every student.

Understanding the Credits system